If you're having a technical issue that you're unable to resolve yourself, we can connect to your computer remotely to fix it. To accomplish this, please follow these steps:

Run our remote support application.
Contact us via the Live Support Chat.
Explain the problem and ask us to connect to your computer.

Depending on the time of day, it may be a while before a technician is able to connect. Therefore, we suggest you leave the remote support application running on your computer. This is perfectly safe. No one other than our technician will be able to connect.
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