Our compliance department is open Monday - Friday from 9:00 AM to 5:00 PM Pacific time (GMT -8).
If we receive a completed applications in the morning, we usually review it the same day. If we receive an application during the afternoon, we'll probably review it the following day..
Here are a couple of examples:
9:00 AM -Sally submits her model application
9:15 AM - Sally uploads her ID photos and signs the documents. She follows the instructions and views the ID photos on her computer before uploading them, to make sure they're clear and readable.
9:30 AM - Sally uploads her profile photos
2:00 PM - Our compliance team reviews Sally's application. Everything looks perfect. Her Photo ID picture is high resolution and shows the entire ID, including all the corners and edges. Her Holding ID photo shows the ID held next to her face and the ID is clear enough that we can read her name. Sally is approved and can start broadcasting immediately.
9:00 AM - Suzy submits her model application. However, Suzy didn't read the instructions, so she thinks she's done.
12:00 Midnight - We send Suzy an email, to remind her that she needs to upload her ID photos and profile photos and sign her documents.
4:00 PM - Suzy finally gets around to reading her email and realizes her application is incomplete.
4:15 PM - Suzy submits her ID photos, but she doesn't upload her profile photos and doesn't sign the documents.
12:00 Midnight - We send Suzy an email to remind her that she still needs to upload her profile photos and sign the documents.
4:00 PM - It's been a couple of days and Suzy is wondering why she hasn't been approved yet. She finally checks her email and realizes she still needs to upload her profile photos and sign the documents.
4:15 PM - Suzy uploads her profile photos and signs the documents.
11:00 AM - Now that Suzy's application is finally complete, our compliance team reviews it. Unfortunately, her ID photos are too blurry and she entered her ID number incorrectly in her documents. We immediately send her email notifying her of the problems.
3:00 PM - Suzy finally reads the email and then re-takes her ID photos and re-signs the documents, entering the correct ID number. This time, she follows the instructions and views the ID photos on her computer, before uploading them, to make sure they're clear and readable.
11:30 AM - Our compliance team reviews Suzy's updated application and this time, everything looks good, so she's approved
Moral of the Story
We wish all models were more like Sally Superstar! Unfortunately, most are more like Suzy Slacker, so the approval process tends to move slowly. Our industry is strictly regulated by the federal government and there's no margin for error when it comes to ID and age verification. We have to do everything by the book, so if your ID photos aren't clear or don't meet the requirements, we have no choice but to reject your application. It's frustrating for us and we know it's frustrating for you.
The moral of the story is, if you want your application approved quickly, please read the instructions and pay attention to the details.
Published on: 30 / 11 / 2017